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Privacy Policy

This Privacy Policy belongs to Medium Rare N.V. (the owner and operator of canada-stake.ca), MRS Tech Limited and Medium Rare Limited (the payment agents of canada-stake.ca). It explains how canada-stake.ca manages the personal information we obtain through your membership of canada-stake.ca, your use of our websites at https://canada-stake.ca/ and any pages or websites carrying the ‘Stake’ brand, including mobile phone and tablet applications that we own and/or operate, or through any other dealings we have with you. This includes eligible users accessing the service from Canada. We are committed to protecting the personal information collected about you and to ensuring that its use, storage and disclosure follow the Privacy Act and the provisions of this Privacy Policy.

1. Website Use

By using the website, you accept and agree to follow the terms of this Privacy Policy. canada-stake.ca may review this Privacy Policy periodically and retains the right, at its discretion, to amend it at any time by publishing the changes on the website. Any changes become effective immediately upon publication on the website. If you continue using the website after changes have been posted, that continued use constitutes your acceptance of the revised terms. This Privacy Policy does not extend to websites linked from our website where those websites are outside the control of canada-stake.ca.

2. Personal Information

The categories of Personal Information that canada-stake.ca may process about you include the following:

  • Name
  • Email Address
  • Personally Submitted Preferences
  • Date of Birth
  • Country of Citizenship
  • Physical Address
  • Identification Number
  • Government Issued Identification
  • Location Data
  • Device Information
  • IP Address
  • Information connected with your use of our Services and products, including deposits, withdrawals, wagers, VIP status, Affiliate ID and other related data
  • Information concerning the enforcement of our Terms of Service and Policies. For additional details, please consult the relevant documents, which are available through the following links:
  • Terms of Service
  • AML Policy

The Company collects, or may collect, this information using methods that include the following:

  • Information entered during the account registration process
  • Communications exchanged with our Customers
  • Information supplied or generated while you use our Services and products
  • Information received from third-party data providers in accordance with the provisions described in this Privacy Policy, our Terms of Service or our other applicable policies

3. Data Processing Purposes

canada-stake.ca processes your Personal Information only through lawful and fair methods and without intrusive practices, in order to operate its business as a licensed online wagering bookmaker for the purposes listed below:

  • To complete know-your-customer (KYC) checks and identity verification.
  • Where you choose to subscribe to marketing communications from canada-stake.ca.
  • To handle your application to become a Member of canada-stake.ca or any of its managed subdomains.
  • To deliver services to you as a Member and improve those services.
  • To recognise you as a Member and verify your identity for security reasons and to meet the legal obligations that apply to us.
  • To administer and maintain your Member account.
  • To improve and enhance your experience on the website or over the telephone, or to adapt or develop information, services and products to meet your needs, which may involve market research and the organisation of promotions.
  • To inform you about products or services that we believe may interest you, by contacting you through email, SMS messages or telephone communications.
  • To produce aggregated Member data through demographic profiling and statistical analysis of our database for potential and existing stakeholders, and to support the more efficient operation of the business of canada-stake.ca.
  • To reply to your questions, comments and requests for assistance.
  • To establish Members’ obligations to pay goods and services tax and any other taxes where these are applicable.
  • To fulfil the contractual, legal and statutory obligations of canada-stake.ca.
  • To take appropriate measures where canada-stake.ca has reason to suspect that unlawful activity or serious misconduct connected with our functions and activities has occurred, is taking place or may take place in the future.
  • To establish, pursue, exercise or defend legal claims where required.
  • To apply and enforce our Terms of Service and Policies.
  • To deliver benefits associated with our VIP program, together with benefits and campaigns offered by canada-stake.ca or any of its managed subdomains.
  • To receive and manage applications for employment.

If you do not supply canada-stake.ca with the Personal Information that we request, we may be unable to consider your membership application, make our services available to you, or respond to an enquiry or complaint you submit.

By using canada-stake.ca, registering as a Member or otherwise deciding to supply Personal Information to canada-stake.ca, you acknowledge that canada-stake.ca may collect, use, process and potentially disclose that Personal Information for the purposes listed above and on the grounds explained in this Privacy Policy.

4. Direct Marketing and Opting Out

We may occasionally use your Personal Information to tell you about our products, services or promotional activities that canada-stake.ca considers potentially interesting or beneficial to you. These communications may be sent by email, SMS, telephone or post. If you decide that you no longer wish to receive marketing or promotional material from canada-stake.ca, either in every format or in a particular format, you can submit your request at any time by emailing [email protected]. We will act on your request as soon as it is reasonably practical for us to do so.

We may also contact you from time to time about the management and administration of your canada-stake.ca account. For these messages, we may use any contact method recorded when you registered as a Member. Administrative communications of this kind do not change whether you have opted in to or out of direct marketing communications.

5. Management and Sharing of your Personal Information

canada-stake.ca will take all reasonable measures to ensure that Personal Information it collects, uses or discloses is accurate and kept in a secure environment accessible only to authorised persons. We retain the personal information received as described in this Privacy Policy for the duration of your use of our Services, or for as long as necessary to fulfil the purposes of collection, provide our Services, resolve disputes, establish legal defences, carry out audits, pursue legitimate business purposes, enforce our agreements and meet the requirements of the laws that apply to us.

canada-stake.ca may share or disclose Personal Information when providing our Services, enforcing our Terms of Service and policies, or protecting and defending our rights and interests, particularly in the circumstances set out below:

  • Within our Group: References to the ‘Group’ in this Privacy Policy include Medium Rare N.V. (the owner and operator of Stake), our websites at https://canada-stake.ca and any pages or websites under the ‘Stake’ brand. They also include mobile phone or tablet applications owned and/or operated by us, together with circumstances in which we otherwise interact with you through our business activities.
  • To our service providers and third-party partners: We may sometimes engage third-party service providers to deliver our Services or products to you. Doing so may require us to share or disclose Personal Information. In every such case, canada-stake.ca will take reasonable measures to ensure that your Personal Information receives protection and is processed in the manner described in this Policy. Where possible, we will enter into a contract with a data processor to handle your Personal Information on our behalf.
  • For legal or regulatory reasons: Certain circumstances may require us to disclose your Personal Information when responding to a lawful request made by a public authority.
  • In the event of a business sale or restructuring: Where ownership of all or any part of our business changes, or the business is reorganised or restructured, we may transfer your Personal Information to a new owner or successor company to enable the continued delivery of the Services you have requested.

Whatever the circumstances in which we share Personal Information, we will do so lawfully and with appropriate regard for your privacy. canada-stake.ca will destroy or permanently de-identify Personal Information in our possession once it is no longer needed for any purpose permitted by this Privacy Policy or by our legal or operational obligations.

canada-stake.ca will destroy or permanently de-identify the Personal Information we retain once it is no longer needed for any purpose permitted under the legal or operational obligations that apply to our business.

6. Security of Personal Information

You acknowledge that information transmitted over the Internet can never be completely secure. For that reason, canada-stake.ca does not guarantee or warrant the security of information you send to it, and any information transmitted to canada-stake.ca is sent at your own risk. After receiving your transmission, however, canada-stake.ca will take reasonable measures to protect your Personal Information against misuse, loss, unauthorised access, modification and disclosure. These measures include password-protected systems and databases and Secure Socket Layer (SSL) technology. When using our Services or supplying personal information to us, you should also understand that we may contact you electronically about security, privacy and administrative matters connected with your use of those Services.

Employees, agents and contractors of canada-stake.ca must keep Members’ Personal Information and trading behaviour confidential. Information that you publish on bulletin boards or communicate through social media environments, including Facebook, Twitter and Chat Rooms, becomes publicly available information. canada-stake.ca cannot guarantee the security of information disclosed in these public settings or through these channels.

We take our responsibility to prevent children from accessing our services seriously and will not accept their information for the purpose of creating a wagering account. Ultimately, however, parents and guardians are responsible for monitoring their children’s Internet activities, including the use of Internet screening software where this is appropriate to their circumstances.

Always remember to sign out of your account after you finish using the website. This is especially important when another person shares the computer you use. You remain responsible for the security of, and access to, your own computer, mobile device or other handset used to visit and access the website.

The responsibility for keeping your username, password and all account information secret rests solely with you. Exercise care whenever you access the Internet and whenever you use our website or account services.

7. Access to Personal Information

You can access the Personal Information that canada-stake.ca has collected by selecting the ‘Settings’ link on the website or by contacting [email protected]. Where possible, we will provide access in the form you request and within a reasonable period of time. If your request is refused or we cannot provide access in the requested form, we will try to meet your needs through other means. In certain circumstances described in the APPs, we may not be required to provide access to your Personal Information, including where doing so would unreasonably affect another individual’s privacy. If access is refused on those grounds, we will notify you in writing, explain the reasons for our decision and describe the complaint mechanisms available for you to use.

8. Delete Personal Data

You may ask us to delete your personal data when canada-stake.ca no longer has a legal basis for continuing to process or retain it. This right is not unconditional: canada-stake.ca cannot fulfil a deletion request where a legal obligation requires the continued storage of that information. To submit a request for the deletion of your personal data, send an email to [email protected] and explain the request you wish us to consider.

9. Contact Details

For questions, requests to access or correct information, or complaints about the way your personal information is handled, please contact us by emailing [email protected] or by using the customer support chat function available on the website.

10. International Data Transfers

Information that we process may be transferred to, processed in and stored in locations anywhere in the world, including countries whose data protection laws differ from those in your place of residence, including Canada. We endeavour to protect your information in a manner consistent with the requirements of the applicable laws.

11. Legal Basis for Processing

For the purposes of the EU General Data Protection Regulation, canada-stake.ca relies on the following lawful bases when processing your personal information:

  • Performance of a Contract: canada-stake.ca needs to process your personal information in order to perform the contract we have with you or our Customer.
  • Legitimate Interest: canada-stake.ca processes personal information to pursue our legitimate interests, but only when those interests are not overridden by your own interests or your fundamental rights and freedoms.
  • Consent: In certain circumstances, canada-stake.ca also processes your personal information on the basis of the consent that you provide.
  • Compliance with Legal Obligations: canada-stake.ca may process personal information where this is necessary to comply with our legal obligations.

12. Supervisor Authority

If you are located in the European Economic Area and consider that our processing of your personal information breaches applicable law, you have the right to submit a complaint to a supervisory authority concerning that processing.

13. Updates to this Privacy Policy

As explained above, canada-stake.ca may periodically review, amend and update this Privacy Policy to reflect the practices and obligations that currently apply to us. The current version will be published on our website at https://canada-stake.ca/, and any amendments become effective when they are published. Please review this Privacy Policy regularly so that you remain familiar with its provisions and any changes to them.